We want you to be completely satisfied with your purchase from our store. Please read our return and refund policy carefully for HoloBall and EternaRose.<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
\ud83d\udce6 Returns<\/p>\n\n\n\n
Due to the nature of our products, returns are accepted under the following conditions:<\/p>\n\n\n\n
\u2705 Eligible for Return<\/p>\n\n\n\n
You may request a return within 14 days of receiving your order if:
\u2022 The product arrives damaged or defective
\u2022 The product is significantly different from the description
\u2022 You received the wrong item<\/p>\n\n\n\n
To be eligible, you must provide:
\u2022 Clear photos or videos of the issue
\u2022 Your order number<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
\u274c Non-Returnable Items<\/p>\n\n\n\n
The following items are not eligible for return:
\u2022 EternaRose (as it is a preserved decorative product)
\u2022 Items damaged due to misuse or improper handling
\u2022 Normal wear and tear
\u2022 Change of mind or personal preference<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
\ud83d\udcb8 Refunds<\/p>\n\n\n\n
Once your request is approved:
\u2022 Refunds will be processed within 5\u20137 business days
\u2022 Refunds will be issued to the original payment method
\u2022 Shipping costs are non-refundable<\/p>\n\n\n\n
For HoloBall:
\u2022 In case of damage or defect, we may offer:
\u2022 A full refund, or
\u2022 A free replacement (no return required)<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
\ud83d\ude9a Lost or Delayed Orders<\/p>\n\n\n\n
If your order is delayed or lost in transit:
\u2022 Please contact us within 30 days of the expected delivery date
\u2022 We will investigate and offer a refund or replacement<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
\ud83d\udce9 How to Request a Return<\/p>\n\n\n\n
To start a return request, please contact us at:<\/p>\n\n\n\n
Email: dyakoahmadi4@gmail.com
Include:
\u2022 Order number
\u2022 Product name (HoloBall or EternaRose)
\u2022 Photos or videos showing the issue<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
\ud83d\uded1 Important Notes
\u2022 Returns without prior approval will not be accepted
\u2022 We reserve the right to refuse refunds if abuse of this policy is suspected<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
\ud83e\udd0d Customer Satisfaction<\/p>\n\n\n\n
Your satisfaction is important to us. If you have any questions, feel free to contact our support team and we\u2019ll be happy to help.<\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
We want you to be completely satisfied with your purchase from our store. Please read our return and refund policy carefully for HoloBall and EternaRose. \u2e3b \ud83d\udce6 Returns Due to the nature of our products, returns are accepted under the following conditions: \u2705 Eligible for Return You may request a return within 14 days of…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":3,"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":317,"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/pages\/78\/revisions\/317"}],"wp:attachment":[{"href":"https:\/\/clovostore.com\/index.php\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}