We want you to be completely satisfied with your purchase from our store. Please read our return and refund policy carefully for HoloBall and EternaRose.
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📦 Returns
Due to the nature of our products, returns are accepted under the following conditions:
✅ Eligible for Return
You may request a return within 14 days of receiving your order if:
• The product arrives damaged or defective
• The product is significantly different from the description
• You received the wrong item
To be eligible, you must provide:
• Clear photos or videos of the issue
• Your order number
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❌ Non-Returnable Items
The following items are not eligible for return:
• EternaRose (as it is a preserved decorative product)
• Items damaged due to misuse or improper handling
• Normal wear and tear
• Change of mind or personal preference
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💸 Refunds
Once your request is approved:
• Refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable
For HoloBall:
• In case of damage or defect, we may offer:
• A full refund, or
• A free replacement (no return required)
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🚚 Lost or Delayed Orders
If your order is delayed or lost in transit:
• Please contact us within 30 days of the expected delivery date
• We will investigate and offer a refund or replacement
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📩 How to Request a Return
To start a return request, please contact us at:
Email: dyakoahmadi4@gmail.com
Include:
• Order number
• Product name (HoloBall or EternaRose)
• Photos or videos showing the issue
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🛑 Important Notes
• Returns without prior approval will not be accepted
• We reserve the right to refuse refunds if abuse of this policy is suspected
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🤍 Customer Satisfaction
Your satisfaction is important to us. If you have any questions, feel free to contact our support team and we’ll be happy to help.
